Virtual receptionist

Company Profile About UsWelcome to Gateway Insurance Group, Inc. Gateway is a nationwide insurance and financial organization with offices across the country. Members of our team partner with clients to best determine how we can help them.Our process, “Quality Life Planning™” addresses all aspects of a person’s insurance and financial services by asking…“What if I live?”“What if I linger?”“What if I leave?”“What is my legacy?”Whether you are thinking about your auto, home, business, life insurance, group health or employee benefits, Gateway can take the “if” out of your life. We pride ourselves on working with many different companies who offer the best insurance and financial solutions, at the best price. At Gateway Insurance Group Inc. we value service excellence and are looking for a Virtual Receptionist who will support our professional team. Our group provides innovative insurance solutions that meet the needs of our clients.The Virtual Receptionist will be based remotely and will report directly to the Director of Administration. The successful candidate will demonstrate a passion for customer service and have the ability to manage and prioritize work efficiently.Responsibilities:-Greet and welcome guests, including answering incoming calls in a friendly and professional manner-Respond to inquiries and provide accurate information-Route calls to specific individuals or departments-Provide prompt and courteous customer service-Perform data entry activities to accurately update and maintain records-Provide first line customer service support-Process payments and other transactions as required-Send and receive faxes and emails-Maintain an organized and updated customer records databaseQualifications:-Previous customer service, data entry and customer relations experience-Excellent verbal, written and telephone communication skills-Ability to multi-task and prioritize assignments-Strong attention to detail-Proficient with Microsoft Office programs-High school diploma or equivalent preferred but not required Powered by Webbtree