Support project specialist

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, India. Seeking a Support Project Specialist with a strong understanding and experience in support projects. Handling and resolving incidents within the defined SLA and KPI framework. Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence. Experience in automating processes to improve efficiency and effectiveness. Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance. Conducting daily standups to ensure effective communication and coordination within the project team. Demonstrating testing experience to ensure the quality and reliability of project deliverables. Working on Root Cause Analysis (RCA) to identify and address underlying issues. Running escalation calls to address critical project issues and ensure timely resolution. Ready to leane Salesforce and undergo with certifications. About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long:term success. Visit nttdata or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.