Helpdesk senior associate

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English and possess excellent writing and comprehension skills and with excellent customer handling skills Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office and COTS applications etc. Basic Qualifications: Helpdesk Senior Associate at Grade:5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension and writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window