Manager franchise operations eurasia

Wyndham Hotels and Resortsis now seeking a Manager Franchise Operations Eurasia to join our team in Eurasia Job Summary The incumbent will be responsible for the overall performance of the WHR franchised hotels within the EMEA:region, primarily Eurasia, and will be required to establish, support, maximize and maintain relationships with both existing and new franchisees /owners and General Managers, in order to drive overall performance i.e. system contribution, revenue maximisation, quality and guest service measures, operational excellence, compliance and brand engagement. The Manager : Franchise Operations will manage critical relationships with key stakeholders, for example, hotel ownership companies the success of which will have a fundamental influence on the company s balance sheet. This individual will add value in respect to both the operating business of the hotels with focus on opening/conversion of new hotels according to brand standards as early as possible, quality, brand engagement, revenue management, service and financial measures. This person will engage with the franchisee community throughout their designated territory to maintain the service, quality and consistencies of approach required by our brands and enhance overall performance of the hotels. The incumbent will be responsible for the full cycle of operational support and will be required to document and deliver a strategic plan for the support, enhanced performance and ongoing retention of the hotels within their remit, acting as an ambassador for WHR and each of its brands, as well as being a consultant to each individual property. They will act as an ambassador for the organization as well as the key point of contact for critical clients within the region. Complexity This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers within the franchise community as well as internally. The Manager : Franchise Operations will be required to visit each franchised hotel regularly and touring the entire hotel (front of house and heart of house) giving general operational and brand specific advice and guidance whilst exercising the highest level of influence within this work group as their actions will have a significant impact. He/she will work with a high level of autonomy and will therefore be in the position to make critical decisions on behalf of the business. : Highest level of proactivity and autonomous working required due to the dispersed nature of the primary client base : The Manager : Franchise Operations acts as an ambassador for all Wyndham Hotel Group departments as part of a unified team and is able to identify and access the necessary resources to make consultative recommendations. They are the first point of contact for key stakeholders and their teams and therefore play an integral part in strengthening the company s value proposition with the franchised community Key Performance Indicator Responsibility As part of the Regional Operations team, the Manager : Franchise Operations activity has a direct impact on the company s revenue generation along with support from their functional specialist colleagues and therefore contributes to the overall revenue performance of Wyndham Hotel Group. Quantifiable measurement will be based on comparison of year on year results in the following key performance indicators; : RevPar Growth : Royalty Fees Income : Level of outstanding debt amounts : Satisfaction surveys from franchisees : Brand engagement : QA and Guest satisfaction results : Wyndham Rewards enrolments This individual will measure these regularly for each of the hotels within their territory and will themselves be measured on moving these constantly upward. In particular they have a high level of responsibility for the coll