Database operations service senior specialist ecs technical operations basis technology unit

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now Summary SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day:to:day operations EXPECTATIONS AND TASKS As Operations specialist you are responsible for: : Ensuring Day to Day quality service delivery : Defining and tracking various service KPI and SLA s : Deescalating the running escalations : Working towards automating various day to day operational tasks : Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA : Handling the OnCall duty : Process improvement on the daily operational activities : Driving the projects and programs : Able to coordinate and orchestrate the work between the teams : Strong collaboration with other units within and outside ECS units Preferred skills : 9+ year work experience in SQL Database administration : 5+ years experience in service delivery in global teams : Experience in handling the Managed Service Delivery model : Managing the operations and 24/7 delivery unit : Understanding and working experience in SLA/KPI tracking : Knowledge in HANA Database administration : Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis : De:escalation experience on IT incidents and requests : Management of multiple activities requiring cross team coordination Nice to have : ITIL Certification : Project management experience (2 years) : Able to communicate successfully at different levels of the organization ABOUT THE TEAM stylemargin:bottom:11.0px: : Global team spread across Mexico and India : Diverse and different level of expertise in the team : Combination of Technical and Operational delivery experts SAPECSCareers ITT3 We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP s culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the value