Technology consultant server management ecs regional delivery apj and gcr team

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now Summary The mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAP s integrated portfolio, while managing cloud operations and customer support (including SAP and partner:led engagements). We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. With a clear priority to drive the architecture and provision of a clean core, CS and D enables customers to adopt SAP s innovation tailored to their specific business processes and data. The SWAT team will focus on de:escalation or escalation avoidance for ECS customers with the focus on Go Green plans. SWAT team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de:escalation. The Role To increase our delivery strength in the region, ECS delivery organization is looking for technical professionals to be part of the SWAT team who are expert in any of the given technologies, SAP Basis, Database, Server management with prior experience of customer facing. : In this role you are expected to drive critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go:live, High Availability, Disaster Recovery, Backup and Restore and additional assistance with Server Management topics. : You will be responsible to drive continuous improvement to increase operation, availability, and efficiency. : Infrastructure landscape re:architecture and new technology adoption is another important part. : We are looking for SAP Techno:Functional Specialist with Server management expertise for the ECS Regional Delivery APJ team who will report to the Regional Delivery Head. : Global thinking and a strong customer focus are essential. : Lead the team of experts during critical situations or customer escalation. : Customer is at the centre of our daily workload management, and we structure this workload in Operational, Tactical, and Strategic towers. Hence, as a core team member, you work closely with a customer:facing team. : You will have opportunity to work in the Continuous Improvement and strategic initiatives and address customer pain points. Expectations and Tasks : As SM specialist, need to assist the team in understanding and resolving issues related to Infrastructure. : Escalation handling and de:escalation of situation will be major part of job. : Drive proactive mechanism to support good service delivery for critical customers. : De:escalate the customer by addressing the specific concerns from customer. : Drive continuous improvement in ECS architecture, ECS delivery and tools enhancement. : Experience in data analysis. Skills and Competencies : Strong experience in Server Management Administration in Global Operations along with basic network knowledge. : Linux : Advanced concepts, SuSE and Redhat. : Providing technical expertise and support in optimizing and tuning of Systems. : Security/audit, Backup and recovery strategies, Performance Tuning and Optimization, System Copies, export:import, high availability, and disaster recovery strategy. : Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) : Exposure to t