Monitoring and incident management engineer

Powering Positive Change(TM) Join Our Team at Maxeon: Monitoring and Incident Management Enginee r : Where Innovation Meets Sustainability Who We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That s why at Maxeon Solar Technologies we ve been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below. Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team Learn more about Maxeon Are you ready to power positive change? Your Mission: As our Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager , your role will be pivotal in monitoring and maintaining infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers. Serve as first point of contact for any IT infrastructure:related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution. Make Your Mark: How You Will Drive Change: : Monitoring IT Service performance, analyze alerts, and respond to incidents promptly. : Maintain detailed documentation of IT configurations, procedures, and incident responses. : Provide support during critical situations and participate in on:call rotations for 24/7 coverage. : Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request) : Generate reports on network and Server performance, incidents management, and improvements for management review. : Coordinate with other teams to address and resolve IT Service incidents efficiently. : Work closely with other IT teams, and stakeholders to address IT:related challenges. : Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational. : Develop and maintain knowledge base and responsible for mentoring and training junior engineers. : Provide feedback on processes and make recommendations on areas to improve. Your Toolkit: Skills That Make a Difference Essential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills. : Degree in Information Technology, Computer Science, or equivalent. : Minimum 4:6 years experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related. : Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues. : Knowledge in common Infrastructure : Network, Server, Database, Application) : Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage. : Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skills. : Able to