Associate helpdesk engineer

Powering Positive Change(TM) Join Our Team at Maxeon: (Associate Helpdesk Engineer) : Where Innovation Meets Sustainability Who We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That s why at Maxeon Solar Technologies we ve been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below. Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team Learn more about Maxeon Are you ready to power positive change? Your Mission: As our Associate Helpdesk Engineer, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will serve as first contact point for internal customers who need technical assistance. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team Make Your Mark: How You Will Drive Change: : Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat. : Perform troubleshooting using different diagnostic techniques. : Troubleshoot, diagnose, and resolve technical hardware and/or software issues. : Provide quick resolution and excellent customer service. : Redirect unresolved issues to the next level of support personnel. : Provide needed information on IT products or services. : Keep record of problems and their resolution : Follow:up with customers : Identify and suggest possible improvements on procedures. Your Toolkit: Skills That Make a Difference Essential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills. : Degree in Information Technology, Computer Science, or equivalent. : Minimum 1 experience in Service Desk, IT call center handling, IT service delivery or related end user facing services. : Common desktop hardware software knowledge, M365 services, Active Directory, network, and system. : Hands on experience with diagnosing and resolving basic technical issues. : Excellent communication and interpersonal skills : Customer:oriented and patient : Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skills. Life at Maxeon: Beyond the Job At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work:life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work:Life Harmony and Innovative Environment. Ready to Make an Impact? Join Us If youre driven by making a difference and eager to join our mission at Maxeon, we cant wait to meet you. Apply today and join our team to make a brighter future together. Our Commitment to Equal Opportunities: