Technical service manager

About our client:Our client is an integral part of the growth of Flexible packaging industry in South Asia. They create customized and innovative flexible packaging solutions - Milk Film Pouch, Easy Peel Lid Film, Laminates, Shrink and Stretch LD Film and Labels (Shrink and Wrap Around Labels) - across industries ranging from Dairy, Food Beverages, Pharmaceuticals, Personal Home care, Health Beauty and more.Role:Investigate customer complaints issues using techniques such as Why-Why analysis to get to the root cause of the issues.Strengthen to technical service team expertise to demonstrate value to the customer and competitor differentiation.Develop application and end use expertise.Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team)Responsibilities:Provide competent and efficient technical service to customers of Shrink Sleeve and Wrap around Label.Conduct the trial of new Product at Customer end and Make a proper report of trail validation, Share the same trial validation report to Plant QA.Clear co-ordination with Plant team, Sales and mkt team about New Product Development/customer complaint update and closing of the complaint.Understand the technical requirements of existing customers and ensure their needs are being met.Support the Sales and mkt teams in driving new business development into commercial success.Requirements:Bachelor’s / Master degree required in Printing / Polymer science / CIPET.Experience in flexible film Manufacturing (PVC, BOPP PET) and ConvertingProcess as well as test method knowledge of Film Manufacturing and ConvertingMin 5 years experience of Technical Service of flexible Printing and Packaging, more preferable from shrink sleeve and WAL industries.Track record of proven successProblem solving skill, analytical skill and ability to make decision quickly.Strong organizational, and presentation skillsStrong Communication skill both written and verbal.Ability to travel as when as required.