Business processes consultant brim som ce

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now What youll do In your role as a Business Process Consultant : SAP S/4HANA BRIM Subscription Order Management / Customer Engagement, you will be responsible to provide advisory and implementation services to evaluate, design, and configure end to end business processes as per the industry standard processes of SOM / customer engagement for cross industries. You will collaborate closely work with your team members to ensure success of the customer. Business Process Consultant will drive innovation, and guide customer transformations with excellent product knowledge and confidence. In your day:to:day you will: : Acts as trusted advisor on strategic accounts and faces to client middle and top management level : Implementation of subscription order management / customer engagement processes for Utilities, Professional Services, Public Sector, Hi:Tech, Telco Industries : Conduct show and tell workshops to demonstrate e2e customer service processes which are triggers from SOM / Customer engagement : Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirement : Design and configure the Interaction Center for various processes such as manage Master Data, Product, product bundle, AVC and Transactions for customer service processes : Design and configuration of Interaction Center Web Client, Financial customer care, Customer fact sheet, Interaction records, Service request : Support knowledge sharing initiatives and identify training needs for strategic areas : Define and maintain consulting services definition and maintenance and service delivery to the customer : Engage with C:level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective : Provide expert consulting services for customers and projects on SAP SOM/ Customer engagement solution . What you bring Do you carry a minimum of 10 years total experience with 3:4 years of experience in an lead SAP SOM/customer engagement/customer service consultant role? Are you expert in designing and delivering e2e customer service processes for cross industry customers? Are you skilled in managing senior customer as well as internal stakeholders? Are you analytical, self:motivated, and enjoy problem solving? Do you enjoy continuous learning and working efficiently in a fast:paced environment? If this sounds like you, do you also bring: :Possess in depth knowledge in the cross:industry domain and experience working in utilities, telco, professional services industries : Experience in implementation of S/4HANA for SAP SOM / Customer Engagement solution for cross industry customers : Hands on experience and deep knowledge of Customer Service processes, Subscription Order Management and Master Data model, Complex product, Product catalogue design and configuration, Advance Variant Configuration, Contract Management, Interaction Center Web Client, Financial customer care, Customer fact sheet. : Deep understanding of SAPs S/4HANA SOM/CE solution and service offerings including packaged solutions : Experience working with regulated/ de:regulated market environments : Clear alignment and cooperation across Client and SAP teams. : Experience i