It technology services senior specialist

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now We help the world run better: Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now What you ll do: :Solid hands:on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc. :Work experience in Cloud Operations for running applications systems on a large scale. :Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management :Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc. :Experience in automation of monitoring or operational workflows :Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting. :Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes. :Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products. :Contributing to initiatives to reduce application related outages. :Collaborate with Product Development and support for roadmap, feature, and bug fixes. What you bring :Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration :Knowledge on Hyperscale s (e.g., AWS, Azure, GCP) and Automations and Provisioning in cloud environment :Analytical, detail:oriented personality and a technology enthusiast :Ability to troubleshoot complex issues and work on time critical assignments. :Positive, proactive, and customer:focused attitude :Exceptional communication and collaboration skills :Minimum 10 years of experience Meet your team: The Application Last Line of Defence in SAP ECS is the group of experts responsible for the continuous availability, performance of the customer applications hosted in ECS. This team focuses on Critical incident troubleshooting and service Requests and ensures timely resolution. With both NetWeaver and Non:NetWeaver Application experts, this team provides a wide range of opportunities to upskill, work with various internal teams resolve critical issues also drive important initiatives within the Organisation. We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business applicatio