User assistance developer

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now What Youll Do A User Assistance Developer: : Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context:sensitive help, tutorials, and social:media content. : Collaborates and communicates, as applicable, with internal stakeholders, such as subject:matter experts, user experience (UX), development, validation, and product support. : Identifies information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing. : Ensures UI texts are clear and translatable and support the tasks of the user. Acts as an advocate for an excellent user experience. : Uses appropriate style and tone for the product and the audience according to the target group and market. : Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first:language proficiency, if required, to ensure high:quality deliverables in the source language. : Prepares content for delivery, including the provision of metadata, following the standard production process. What You Bring Several years professional experience in information development(5+ years of relevant experience preferred) Ideally first:language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages. Education University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies). Professional Training and Certification SAP applicant tests (as part of standard recruitment process). Learning Map for User Assistance Developers and Translators at SAP. Meet Your Team Private Cloud Products Application Innovation Services (PCP AIS) is a global organization within SAP with the vision to be the catalyst for the customer s transformation to the Intelligent Enterprise. Our strategy is to drive transformation using our deep product and business expertise. Our mission is to delight our SAP customers with excellent maintenance, innovation and transformation services. AIS is the custodian of the codebase of multiple SAP products and responsible for safeguarding 50+ of the revenue for SAP year:on:year. UAT2 We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help en