Helpdesk associate

Requirements: typedisc: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with 6+ months of international calling experience : Ability to work independently : Adhere to organizational policies and procedures : Must possess excellent customer handling skills : Should be comfortable to work in rotational shift. : Excellent Verbal Communication skills. : Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: typedisc: : Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. : Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure. : Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.