Customer care collections senior rep

Positions General Duties and Tasks In these roles you will be responsible for: stylemargin:bottom:11.0px: : Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. : Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met : Analyzing medical insurance claims for quality assurance : Resolving moderately routine questions following pre:established guidelines : Performing routine research on customer inquiries. : Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: stylemargin:bottom:11.0px: : Ability to work regularly scheduled shifts from Monday:Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM. : High school diploma : 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. : 0:6 months of experience in a service:oriented role where you had to correspond in writing or over the phone with customers who spoke English. : 0:6 months of experience in a service:oriented role where you had business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.