System engineer 3

Roles ResponsibilitiesKEY RESPONSIBILITIES:Serve as a System Engineer and technical escalation resource for the Microsoft O365 platformProvide design decisions and generate system design concept descriptions, and capability assessmentsDeploy, document, manage, and support technologies including but not limited to: Microsoft Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization, and federation servicesOversee effort to implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities to perform complex product customizationManage related end user capabilities and coloration systems including O365 user accounts, shared mailboxes, distribution groups and Citrix VDITake a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to managementCreate and execute verification and validation plans, procedures, and maintain automation scripts utilizing PowerShell and/or other software development languagesApply broad product knowledge to improve, build reliability, security, benefit delivery and scalability into the O365 architectureTranslate business requirements into efficient and effective technical solutionsAbility to operate from task and project management tools such as JIRA ServiceNowImplement new products and technologies laid out by senior Infrastructure engineersAssist peer technicians in troubleshooting and end-to-end root cause analysis for prompt mitigation of issueEngage in on-call rotationOther duties as assignedKEY QUALIFICATIONS:7+ years working with desktop and IT systems engineering5+ years working with M365 Azure administrationStrong analytical and problem-solving skillsExperience with service automation and collaboration servicesSelf-starter with ability to perform independently with minimal supervisionStrong time management skills and manages well in a fast-paced environment with frequently changing priorities and assignmentsExperience leading small to medium sized projectsExcellent verbal and written communication with a professional demeanorExpert customer service skills, including the ability to listen, interpret and explain computer-related concepts in non-technical termsPossesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal directionStrong knowledge of current operating systems and software productsPREFERRED QUALIFICATIONS:Bachelor’s degree in related field.Cloud certifications: Azure, Office 365, CompTIA Cloud+, etc.Advanced PowerShell scripting tool making experienceExperience supporting Microsoft SharePoint Server, troubleshooting various systems and virtual hosting solutions.Solid networking skillsDemonstrated consulting, presentation, training, and project management skills Powered by Webbtree