Data analyst junior level remote

Company Profile Note: After Applying , Check your email Inbox or Spam Folder For Next Steps. The Data Analyst will be responsible for analyzing, specifying, validating, and documenting past, current and future trends, within a variety of areas in the Customer Care Professional Services areas. The Data Analyst will work with the Customer Care team to understand any data needed in order to work with the customer in the Account Management or New Business Life Cycle. The Data Analyst will also be involved in all steps of a project lifecycle, providing statistics for the specific areas and workstreams within Customer Care Professional Services Organization.When you join our team, you’ll receive many perks, such as:Paid holidays, vacation and sick timeRemote Work From HomeBring Your Own PC PolicyCell phone reimbursementCasual dressFunded training and certificationsHealth, dental vision insurance401K matchRESPONSIBILITIES:Analyze, calculate and document/present recommendations for improvement in our Customer data in all areas including but not limited to:IVA dataContact Center StatisticsAI/Bot Data/StatisticsEnabling Excellence in Communication and TechnologyAnalyze, calculate and document/present recommendations for improvement in all for our Customer Care including but not limited to:Project MetricsSupport Agreement MetricsSupport Department MetricsResource MetricsParticipate in all areas of process improvement including but not limited to:o Identifying project metrics based on deliverablesReport, analyze and document project and support agreement trendingPresent future trending and projections for Customer CareThe Data Analyst must have experience in all aspects of Customer Care. Among these aspects would be:Analyzing data for IVAContact Center statistics such as Work Force ManagementStandard Contact Center statistics used for managing Contact Centers such asAverage Handle Time, Estimated Wait time etc.Work with Project Managers to identify, analyze, and report project statisticsWork with Support Managers to identify, analyze, report support agreement statisticsWork with the Director of Customer Care to identify, analyze, and report budgetary statisticsWork with Account Managers to gather, analyze, and report statistics neededWork with customers and Engineers to identify reporting needsWork with customers and ngineers to identify data sources to extract data to be used in reportsBuild processes to extract data so that reports can be generated based on said dataAbility to administer workshops with the Business and IT teamsCollaborate with Engineers, Project Managers and PSO ManagementDevelop a strong understanding of the products that our leverages in its product/services portfolio Powered by Webbtree