Live chat specialist

Job descriptionThis entry-level remote chat jobs specialist position will suit you if you enjoy assisting others. We re looking for someone who enjoys problem solving and developing long-term relationships with customers. If you are deeply, genuinely, and passionately interested in customer service and the role it plays in the success of a customer-focused team, this is an excellent opportunity for you.We re looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients. Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you ll thrive with us! U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, We hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. We will require proof of work authorization.. Primary Responsibilities:Ability to create relationships with new and existing families that lead to loyalty and customer retention.Ability to effectively manage chat request, emails, and tickets in a timely manner.Identify and assess family s needs to achieve satisfaction quickly and efficiently.Provide appropriate solutions and alternatives within an appropriate amount of time.Follow and implement live chat protocols and guidelines.Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.Work effectively in a team environment to support achievement of lesson registration goals.Maintain high customer satisfaction ratings based on explicit criteria set by the company.Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.Provide effective rebuttals to customers who are looking to release their lesson schedule.Recommend additional services to customers by understanding their needs.Assist with projects as needed.Complete and pass all assigned continual training and role play assignments.General Qualifications:Excellent written communication skills.Has a positive and upbeat personality.Must be able to type 55 WPM.Excellent interpersonal skills with the ability to manage sensitive information.Ability to multi-task, prioritize and manage time effectively.Open to coaching and training to increase customer acquisition performance.Must be able to showcase the ability to actively listen.Must have the ability to adapt and respond to different types of personalities over chat.Must always remain professional and courteous with customers.Ability to handle five chats at once.Must be open to work at least one weekend day and evenings.This is a remote position.A Few Other Things We Look At:People with a positive mindset who are fantastic team players.Someone who is confident, adaptable, ambitious, and an achiever.People who are committed and reliable.Individuals who are open to receiving feedback and are always willing to learn.Someone who is respectful, outgoing and motivated.Proven track record of ALL of the following STRIVE values:• [S]ervice• [T]enacity• [R]esponsibility• [I]ntegrity• [V]ersatility• [E]ntrepreneurshipJoin or Team! ... Here s Why:Flexible work schedules. We know you might have other time commitments like school or another job. We ll make it work.Additional benefits.Benefits:• 401(k)• Dental insurance• Flexible schedule• Health insurance• Life insurance• Paid time off• Vision insuranceSchedule:• 8 hour shiftLocation: We are hiring candidtes for remote live chat work from home jobs positions and preferred remote jobs location is United States and CanadaFeel free to apply because no experience is required for this entry level live chat remote jobs position and anyone can apply for this position Powered by Webbtree