Remote live chat agent pt ft

As our live chat agent, you’ll be tasked with the most important job at our company—customer happiness. You’ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.?To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.?BenefitsPay Range: $18.00 - $22.00• Health, Dental, Vision• Dependent Care Account• Health Club Membership• Accident and Critical Illness Insurance• Work from home• College tuition for children of employeesRequirements:• High school diploma or equivalent.?• More education or experience may be preferred.?• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.?• Understanding of company products, services, and policies.?• Proficiency with computers, especially with CRM software, and strong typing skills.?• Ability to ask prying questions and diffuse tense situations.?• Strong time management and decision making skills.?• Adaptability and accountability.?• Fluency in multiple languages may be desired.?What Will I Be Doing?• Answering phones, emails, and live chat from customers• Professionally responding to customer inquiries• Identifying, escalating priority issues, and reporting to high-level management.• Following up on complicated customer interactions where required.• Recording details of customer interactions (proficiently and accurately)• Develop rapport with customers, with an upbeat and positive attitude• Offer solutions- not excusesWhat qualities do I have?• Excellent customer service attitude.• Ability to engage and tailor interactions with each customer, making their experience exceptional• Friendly, confident, and a self-starter• Strong verbal and written communicator• Positive and quick troubleshooter Powered by Webbtree