Remote customer service representative day or night shift full time part time

Duties and responsibilities include but are not limited to providing oversight and support for all customer service representatives, assisting walk-in, email, chat, and phone customers as needed, helping coordinate employee schedules and projects, providing assistance in managing a team of 10-12 employees, maintaining excellent relations with vendors, customers, staff, and management, and focusing on maintaining and establishing a company culture that inspires, retains, motivates, and encourages employees.Previous experience with staff management (preferably in a small business) is required. Ideally, this person would also have a background in retail sales or office management. A successful Call Center Manager should have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle administrative duties. Ultimately, the Call Center Manager is responsible to ensure the smooth running of the office and help to improve company procedures and day-to-day operations.ResponsibilitiesSupports company operations by maintaining office systems and supervises/motivates call center staff.Maintains office services by assisting in the organization of office operations and procedures, reviewing correspondence, implementing filing systems, submitting supply requisitions, and assigning clerical functions.Maintains office efficiency by planning and implementing office systems and meeting office needs.Works with upper management to support and implement policies, standards and procedures, measuring results against standards, and making necessary adjustments.Completes operational requirements to schedule and assign employees to tasks; following up on work results.Keeps upper management informed by reviewing and analyzing needs, requests, issues that arise.Supports call center staff in retention, mentoring, encouragement, and on-going training.Promotes a team-based culture that optimizes business performance and encourages personal growth in staff.Maintains call center job results by coaching, counseling, planning, monitoring, and appraising job results.Contributes to team effort by assisting with day to day operations, handling escalated calls, approving customer requests, and accomplishing related results as needed.May handle general office duties such as maintenance, mailing, supplies, equipment, bills, errands, shopping.Oversees performance improvement or disciplinary processes related to employees.Provides human resource management support.Assists walk-in customers with orders while attempting to upsell products.Assist in the onboarding process for new hires.Plan in-house or off-site activities, like parties, celebrations, employee recognition gifts, and events.RequirementsBachelor s degree in business administration, human resources, or communications preferred.Associates degree in management desired.Proven experience previously as a call center manager can be substituted in lieu of education requirements.Ability to manage and train 10-12 employees.2 years of experience in a management role.3 years of experience in a retail position.Ability to work extended shifts as needed. Shifts will vary depending on our season. Summer shifts are 8-5. Fall and winter shifts could be in excess of 10 hours.Must be a self-starter and driven.Knowledge of office administrator responsibilities, systems, and procedures.Proficiency in MS Office, Quickbooks, and G Suite.Excellent time management skills and ability to multi-task and prioritize work.Attention to detail, strong problem-solving skills, and analytical abilities.Excellent written and verbal communication skills as well as interpersonal skills.Strong organizational and planning skills in a fast-paced environment.A creative mind with an ability to suggest improvements.Ability to utilize strategic coaching and person-centered methods to produce growth, motivation, and results in staff and in a team.We utilize a multi-step application process. If we feel you are a good match we will follow up with the next step in the process. Powered by Webbtree