Training service now knoxville ny silver spring

Company Profile esrhealthcare.com.mysmartjobboard.com Training service now Knoxville NY silver spring Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Entertainment Pay rate : View hourly payrate Total position: 1 Relocation assistance: NoThe available job locations for this role are : Knoxville, TN, New York and Silver Spring, MDSummaryAs a ServiceNow Trainer and Tech Writer, you will be responsible for designing, developing, and delivering comprehensive training programs to end-users documentation to support the ServiceNow platform implementations. You will play a critical role in ensuring that ServiceNow users have the necessary skills and knowledge to effectively utilize the platform, and that end user documentation is accurate and up-to-date.ResponsibilitiesDesign and develop ServiceNow training programs for end-users, including curriculum development, training materials, and delivery methods.Conduct training sessions, workshops, and webinars to educate end-users on ServiceNow functionality, best practices, and troubleshooting techniques.Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed.Develop and maintain end user documentation, including user guides, system documentation, knowledge base articles, and release notes, to support ServiceNow implementations.Collaborate with subject matter experts, technical teams, and stakeholders to gather information and ensure the accuracy of end user documentation.Stay updated on ServiceNow platform updates, new features, and best practices to continually improve training programs and end user documentation.QualificationsBachelor s degree in Computer Science, Information Technology, or related field.Minimum of 3 years of experience in ServiceNow administration or development.Strong knowledge of ServiceNow platform features, functionality, and best practices.Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.Strong attention to detail and accuracy in end user documentation.Ability to work independently and collaboratively in a fast-paced environment.ServiceNow certifications (such as Certified System Administrator, Certified Application Developer, or similar) are a plus.Experience in technical writing, including creating user guides, system documentation, knowledge base articles, and release notes.Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.Ability to work with cross-functional teams and interact with stakeholders at all levels of the organization.This is a contract position. Some travel may be required to conduct training sessions at different locations. The successful candidate will have a passion for training, strong technical writing skills, and a deep understanding of the ServiceNow platform. Powered by Webbtree