Production support specialist saas sql nyc ny

Company Profile esrhealthcare.com.mysmartjobboard.com Production Support Specialist saas SQL NYC nyExperience level: Mid-senior Experience required: 2 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 2 Relocation assistance: NoJOB DESCRIPTION:seeking an articulate, meticulous Product Support Specialist who understands basic SQL and possesses an affinity for working with data and external clients.The Product Support Specialist will work in a hybrid capacity out of our NYC office.You ll interact with clients and assess the issues they may have including the installation of our data.You ll work alongside a team of creative and intelligent individuals, collaborating daily across departments including Data QA and Sales. We re small, nimble, casual (no suits – shoes optional), and passionate about our mission and the projects we create.We take the long view, emphasizing quality over expediency in all we do.RESPONSIBILITIES:Serve as clients primary point of contact for product/data issuesUse a ticketing system to prioritize and handle client requestsInteract directly with end users via email and occasionally over the phoneUse SQL to research and troubleshoot issues presented by clients and/or internal QA processesEnsure resolutions are reached within 24 hours, escalating complex data issues to second level support as neededDevelop and continuously update knowledge management articlesExpand your knowledge of SQL, working with large data sets, and optionsQUALIFICATIONS:Bachelor’s degree1 – 2 years of experience with product, SaaS, or application support1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company s product0 – 2 years of experience with SQLAn understanding of basic networking conceptsInterest in working with technology. Database knowledge/understanding is a plus.Ability to thoroughly troubleshoot and articulate issues to clientSpecial attention to detail and a willingness to document changes when necessaryAbility to work well with othersABOUT: began over 20 years ago with the goal of becoming the world s most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used by over 350 investment banks, hedge funds, asset management firms, and academic institutions world-wide 1.) This position requires the candidate to be fully vaccinated against COVID-19. Is the candidate fully vaccinated against COVID-19?2.) Please elaborate candidate s experience in application support where they handle production issues and fixing code3.) Please elaborate candidate s experience in SQL querying skills (like select statements and joins)4.) NYC COVID WORKPLACE REQUIREMENTS: Please check the box to confirm that the on-site component with COVID vaccination requirements is understood.5.) Please provide the link to candidate’s LinkedIn profile:6.) What is the candidate’s work authorization status?7.) What is the candidate’s highest level of education?8.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.9.) What is the candidate’s desired total compensation? (Please specify base salary vs. commission/bonus expectation)10.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property) Powered by Webbtree