Incident and problem management specialist

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now Summary and Role Information: You will work in our Cloud Engineering Team and proactively drive automation, continuous improvement of productive landscapes, coordinate incident management across the layers liaising with experts and/or development teams. We are looking for energetic result oriented, solution engineers with broad technical knowledge around PaaS (Platform), SaaS (Services), Infrastructure (IaaS) to develop and/or enhance critical components and Tools. Development, automation would be expected that enable efficient day to day Cloud Operations. Play a significant role in the team to provide, protect and improve the software and systems behind productive services of SAP Busines Technology Platform with an ever:watchful eye on their availability, performance, and capacity. EXPECTATIONS AND TASKS - Engage and contribute towards System Monitoring, Incident management as well as Problem management processes - Solution centric attitude to our business:critical services. - Willing to work on shift roster (excluding night shift) - Working with cross collaboration environment. - Investigate and evaluate Application, Platform and/ or Infrastructure topologies. - Achieve effective results by engaging in continuous improvement activities - Lead topics by example, show and share best practices with the team - Drive root cause analysis and follow:up improvements to prevent issues from reoccurring. Role Requirements - Good understanding of ITIL processes - Good with execution of global projects, stakeholder management and timely delivery. - Taking ownership and accountability of overall on:time delivery with quality, meeting KPIs and driving automation - Advanced analytical and problem:solving skills to challenge complexity with Live Site first / Customer oriented mindset. - Excellent communication skills : precise, based on facts - Fluency in English - Be responsible for driving technology and engineering best practices in the teams - Perform development tasks in a self:reliant way, on time, and in:quality, and be a go:to person in the team. EDUCATION AND QUALIFICATIONS Bachelor s degree in Computer Science, Engineering, Networking and Security and with 10+ years of experience required. EXPERIENCE :3+ years of hands:on technical experience with working on large scale cloud operations :Hands on experience working with hyperscalers like Microsoft Azure, AWS, GCP. :Good experience in designing and developing cloud operation tools. :Strong communication and presentation skills with experience working with globally distributed teams :Agility and Adaptability :Critical Thinking and Problem Solving :Excellent experience working with hyperscalers like Microsoft Azure, AWS, GCP. We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic