Bpo manager

Strong influencingand communicationskills. - Strong client service skills and leadershipcapabilities. - Strong knowledge,understanding andapplication ofprojectmanagementprinciples andmethodologies. Manage the team for KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes and procedures Provide narrative in English language to include proper grammar and sentence structure Review and keep up to date, and fully abide by the process operational and administrative procedures and ensure process compliance Acting as the Subject Matter Expert for the team Conducting and leading the training programs based on business needs Attending team meetings and customer calls to gather feedback and updates Job Requirements and eligibility Criteria: -5+ Years of experience in Banking BPO is preferred University degree or equivalent that required 3+ years of formal studies of the Accounting and Commerce Graduates. 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Flexible to work scheduled shifts from Monday:Friday 09:30 AM to 12:00 AM 100 Work from Office mandated Ability to communicate (oral/written) effectively in English to exchange information with our client