Infrastructure support specialist

Requisition ID:268852 : Relocation Authorized:None : Telework Type:Full:Time Office/Project : Work Location:New Delhi Company Overview: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver. Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994. Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment. Position Summary The Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large:scale, hybrid cloud and on:prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and business stakeholders. Specialist provide technical guidance for support tickets, white glove services to executives, complex issue resolution, and technical implementations. The Specialist will have the technical experience and capabilities to personally provide a wide range of support for end users, support and management of cloud:based services, and management of physical hardware assets, as needed. Essential job duties : Reviews, monitors, and augments IT reports, dashboards, and metrics related to infrastructure, service delivery, and customer satisfaction; and recommends process improvement / workflow automation solutions. : Develops IT support guides and training material and shares knowledge, ensuring the IT team knows how to configure and support any deployed solutions. : Coordinates and leads special projects and tasks with cross:functional teams on an as:needed basis. : Responsible for reporting on metrics. : Identifies support staff skills gaps and training needs and provides coaching and feedback to cover technical challenges as needed. : Follows the established technology standards, policies, support processes, and security requirements. : Conducts project reviews on schedule, prepares and issues progress reports, and raises and/or escalates any identified issues to the appropriate level for action. : Performs technical support actions, including, not limited to: : Endpoint configuration (PCs as well as mobile devices), deployment, and upgrade : Deploy and support standard collaboration technologies such as Microsoft Teams and OneDrive. : Troubleshoot Teams and Poly video conferencing endpoints and smart displays like Surface Hubs. : Pe