Helpdesk associate

Job Role Domain Job Description Years of Experience Helpdesk Associate : Service Desk Global End User Services Requirements: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with 6+ months of international calling experience : Good comprehension and writing skills : Must possess excellent customer handling skills : Should be comfortable to work in rotational shift with 24x7 support window Job description: : Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. : Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure. : Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc. 1:2 years of industry experience. 12 months in the current grade is a mandate.