Customer service executive overseas bank

Job Responsibilities Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessarySign up customers for I-BankingRoute calls through IVR where applicableMaintain contact records to reflect current informationRequests and complaints Turn aroundPromote cross sell of all banking productsMaintain accuracy of information given to customersHave high awareness levels on KYC and Anti-money laundering PolicyProbe identify financial needs on service calls and pitch relevant solutions in line with customer charter. Ensure all sales pitches are made without any mis-sellingUse S2S palette to identify eligibility and register dispositions for analysis Knowledge/Skills/ExperienceGraduate / SPM with minimum of 2 years experience.Fresher or with 1-2 years of experienceExcellent communication skills in written and verbal EnglishBasic computer skillsStrong service orientationWillingness to learn additional productsIncentive : The employees will be eligible for a quarterly incentive range between 0 to 5000 MYR based on the performance. Shift Timing: 24X7. Shift allowance would be range from 300 to 400 MYR / Month. Powered by Webbtree