Customer service full time

DescriptionWe are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a vital role in providing excellent customer support and ensuring customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to problem-solve in a fast-paced environment.ResponsibilitiesAssist customers with inquiries, complaints, and requests via phone, email, and chatProvide accurate and timely information to customers regarding products, services, and company policiesResolve customer issues and complaints in a professional and efficient mannerMaintain a high level of product knowledge to effectively answer customer questionsProcess customer orders, returns, and exchangesCollaborate with internal teams to resolve customer issues and provide feedback for improvementFollow up with customers to ensure their concerns are addressed and resolvedRequirementsHigh school diploma or equivalentPrevious experience in a customer service role is preferredExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to work well under pressure and handle high volume of customer inquiriesProficient in computer systems and software applicationsStrong organizational skills and attention to detail Powered by Webbtree