Data analyst i full time remote

Company Profile Note: After applying check your email inbox or spam folder for next steps. The Data Analyst I provides standard operational support directly for the customer. This includes standard database operations and predictive data analysis. Responsible for monitoring the daily processes of the database function; deliver and troubleshoot database operations and meter level data management. Coordinates with other Data Analysts and the Service Desk for escalation of issues as necessary.Key ResponsibilitiesProvides operational data support for internal and external customers.Writes SQL queries to analyze data and generate, monitor, and maintain informational reports.Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis.Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary.Is familiar with and supports at least 1 Company product (1-way RF, DHES, etc.).Works closely with Radio Frequency (RF) Technicians to maintain high network performance and meets customer service level agreements (SLAs).Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators).Proactively analyzes meters and reads data to identify issues and resolve, minimizing customer impact.Provides reports and exception handling for customer billing.Escalates issues as necessary to other Data Analysts and Service Desk.Assists in data discrepancy trouble shooting and resolution.Makes recommendations for standard metrics, reporting, and service improvement.Communicates issues and potential resolutions to management as necessary.Minimal support required after business hours.Works independently 75% of the time.Maintains individual professional development plan with associated goals.Supports and adheres to Company’s core values.Performs other duties or responsibilities as assigned or required.Supports and adheres to the Company’s Code of Conduct Ethics Policy.Represents Company in a positive, professional manner when working with both internal and external customers.Knowledge, Skills, And AbilitiesPersonal computer skillsProficiency with Microsoft Office SuiteKeyboard/typing skillsAbility to communicate both verbally and in writing.Write and execute SQL and Oracle queries.Data analysisProblem solving, technical troubleshooting, and analytical abilities.Self-motivatedAs a part of our family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Powered by Webbtree