Customer service management

DescriptionWe are seeking a talented and experienced individual to join our team as a Customer Service Manager. In this dynamic role, you will be responsible for overseeing our customer service department and ensuring the highest level of customer satisfaction. As a Customer Service Manager, you will play a vital role in developing and implementing strategies to enhance our overall customer experience.ResponsibilitiesManage a team of customer service representatives and provide guidance and support to ensure excellent customer service delivery.Develop and implement customer service policies and procedures to enhance efficiency and effectiveness of the team.Monitor and evaluate customer service metrics to identify areas for improvement and implement corrective actions as needed.Foster a positive and cohesive team culture that prioritizes customer satisfaction and continuous improvement.Handle complex customer issues and inquiries, ensuring prompt and satisfactory resolution.Collaborate with cross-functional teams to develop and implement customer-centric initiatives and programs.Conduct regular training sessions to ensure all customer service representatives are up-to-date with product knowledge and customer service best practices.RequirementsBachelor s degree in business administration or a related field.Proven experience in customer service management.Excellent leadership and team management skills.Strong customer service orientation.Excellent communication and interpersonal skills.Proficient in CRM software and other customer service tools.Strong problem-solving and decision-making abilities.Ability to work in a fast-paced environment and handle multiple priorities. Powered by Webbtree