Customer service representative

seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and addressing their inquiries and concerns.In this role, you will have the opportunity to engage with customers from various backgrounds and assist them with their needs. You will work closely with our internal teams to ensure timely resolution of customer issues and provide accurate information regarding our products and services.ResponsibilitiesProvide outstanding customer service by promptly and courteously responding to customer inquiries via phone, email, and chatAssist customers in placing orders, tracking packages, and resolving any delivery or product-related issuesTroubleshoot and resolve customer complaints in a timely and professional mannerMaintain a high level of product knowledge to effectively answer customer questions and provide accurate informationCollaborate with the sales and marketing teams to drive customer loyalty and upsell products and servicesIdentify and escalate complex customer issues to the appropriate department for further resolutionContinuously evaluate and identify process improvements to enhance the customer experienceRequirementsExcellent verbal and written communication skillsStrong problem-solving abilities and a customer-focused mindsetAbility to multitask and prioritize tasks in a fast-paced environmentProficient in using CRM software and other relevant toolsAbility to work independently and as part of a teamPrevious experience in customer service or a related field is preferredHigh school diploma or equivalent qualification; additional education in a relevant field is a plus Powered by Webbtree