Bilingual customer service representative hybrid

DescriptionWe are seeking a Bilingual Customer Service Representative to join our dynamic team. In this role, you will be responsible for assisting customers with inquiries in both English and Spanish, providing exceptional service that meets and exceeds their expectations. This is a hybrid position that will require working both remotely and on-site, so applicants must have experience with both environments. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to think on their feet.ResponsibilitiesAnswering incoming calls and responding to emails in a timely mannerProviding prompt resolution to customer inquiries and complaintsDelivering a positive customer experience with every interactionMaintaining accurate and detailed customer recordsCollaborating with cross-functional teams to ensure all customer needs are metTroubleshooting issues and escalating to management as necessaryKeeping up-to-date on all relevant company policies and proceduresRequirementsMust be fluent in both English and SpanishHigh school diploma or equivalentAt least 1-2 years of experience in customer service or a related fieldExcellent communication skills, both verbal and writtenProficiency in Microsoft Office applicationsAbility to multitask and manage time effectivelyFlexibility to work remotely and on-site as needed Powered by Webbtree