Customer service representative

DescriptionWe are seeking a reliable and personable Customer Service Representative to join our team. In this role, you will interact with clients and customers daily, providing first-class service and support. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and a commitment to delivering results.ResponsibilitiesAnswering incoming phone calls and emails with a friendly and professional demeanorAssisting customers with inquiries, complaints, and order processingEscalating unresolved issues to management as neededLiaising with other departments to resolve customer issuesMaintaining accurate and up-to-date customer records in our CRM systemIdentifying opportunities to upsell services and products to customersProviding exceptional service to ensure customer retention and loyaltyRequirementsAt least 1 year of experience in a customer service roleExcellent written and verbal communication skillsFriendly and professional phone mannerStrong problem-solving skills and ability to think on your feetAttention to detail and ability to multitaskProficient in Microsoft OfficeAbility to work well in a team environment and independently as needed Powered by Webbtree