Customer experience representative

DescriptionWe are looking for a highly motivated and enthusiastic Customer Experience Representative to join our growing team. As a Customer Experience Representative, you will be the first point of contact for our customers, providing excellent customer service and support. Your role will involve managing and resolving customer inquiries, identifying and escalating issues appropriately, and ensuring our customers are fully satisfied with our products and services.ResponsibilitiesRespond to customer inquiries via phone, email or chat in a timely and professional mannerDetermine the customer s needs and provide appropriate solutions and recommendationsKeep detailed and accurate records of customer interactions in our CRM systemEscalate issues to the appropriate departments or individuals for further actionProactively identify potential areas of improvement in our customer service processesSupport the sales team by following up on leadsProvide feedback to management on customer experience trends and issuesRequirements2+ years of experience in a customer service related roleExcellent communication and interpersonal skillsAbility to work independently and as part of a teamAttention to detail and strong problem-solving skillsProficiency in MS Office and experience with CRM systemsAbility to handle difficult or frustrated customers in a professional mannerFlexibility to work evenings and weekends as required Powered by Webbtree