Customer service agent f t

DescriptionOur company is seeking a friendly, outgoing and dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for helping customers with inquiries, issues, and complaints relating to our products and services. Your passion for customer care, detail-oriented mindset, and ability to multitask under pressure will make you the ideal candidate for this position.ResponsibilitiesRespond promptly to customer inquiries through email, chat or phoneSolve customer problems and advocate for their best interestsDocument important customer interactions in the company’s databaseHelp ascertain the root cause of a customer problem and provide accurate and timely solutionsCollaborate with other departments to research complicated issuesUpsell and cross-sell to increase revenueHandle customer complaints professionally and courteouslyRequirementsHigh School Diploma or equivalent1-2 years of customer service or call center experience preferredStrong written and verbal communication skillsDetail-oriented, able to multitask and prioritizeExcellent problem-solving skillsEmpathy to understand customer concernsAvailability to work a flexible schedule including weekends and holidaysBasic computer skills with the ability to learn new software quickly. Powered by Webbtree