Freelance customer service representative outkick

DescriptionOutKick is seeking a Freelance Customer Service Representative to join our team. We are an online publication that covers sports news and entertainment. Our ideal candidate is a self-starter with prior customer service experience. The role is remote and offers flexible hours.ResponsibilitiesRespond to customer inquiries via email and social mediaProvide excellent customer service to ensure customer satisfactionResolve customer complaints in a timely and efficient mannerStay up-to-date with the company s products and servicesCreate and update customer profilesNurture customer relationships through ongoing communicationCollaborate with the OutKick team to improve the customer experienceRequirementsPrior customer service experienceStrong communication skills, both written and verbalAbility to work independently and manage time effectivelyFamiliarity with social media platformsProficient in Microsoft Office SuiteAvailable to work a flexible schedule, including evenings and weekendsAttention to detail and problem-solving skills Powered by Webbtree