Customer service professional phone chat email

DescriptionOur company is seeking a skilled Customer Service Professional to join our team. As a Customer Service Professional, you will be responsible for providing exceptional support and assistance to our clients through various communication channels, including phone, chat, and email. As the first point of contact for our clients, you will be the face of our organization and should strive to ensure that every interaction is a positive and memorable experience.ResponsibilitiesRespond promptly and professionally to all client inquiries via phone, chat, and emailProvide accurate information and solutions to clientsResearch and resolve client issues in a timely and efficient mannerDocument all client interactions in a clear and concise mannerMeet or exceed performance objectives, including call and email answer rates, resolution time, and customer satisfaction metricsProactively identify and communicate potential client needs and opportunities to promote value-added servicesCollaborate with other departments to ensure timely and accurate resolution of issuesRequirementsExcellent verbal and written communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving and decision-making skillsProficiency with Microsoft Office applicationsExperience with customer service software or CRM systemsPositive and professional attitudeFlexibility to work varying shifts, including evenings and weekends. Powered by Webbtree