Customer service professional

DescriptionWe are seeking a skilled Customer Service Professional to join our team. In this role, you will be responsible for providing exceptional customer service to our clients. To succeed in this position, you must have excellent communication skills, a positive attitude, and the ability to work well under pressure.As a Customer Service Professional, you will be the primary point of contact for our customers. Your responsibilities will include answering inquiries, resolving complaints, and ensuring that our clients are satisfied with our products and services. You will need to be able to work well in a team environment, have a professional demeanor, and thrive in a fast-paced, deadline-driven environment.ResponsibilitiesAnswering customer inquiries via phone, email, or chatProviding product and service information to customersResolving customer complaints and issuesMaintaining customer records and updating account informationCollaborating with other departments to ensure customer satisfactionIdentifying and escalating priority issues to managementAssisting with other customer service tasks as neededRequirementsHigh school diploma or equivalent; some college preferredExperience in a customer service roleExcellent communication and interpersonal skillsAbility to multi-task and prioritize in a fast-paced environmentDetail-oriented and organizedProficiency in Microsoft Office and other relevant softwareStrong problem-solving skills and the ability to remain calm under pressure Powered by Webbtree