Customer care representative

DescriptionWe are seeking a skilled and enthusiastic Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for ensuring that customers receive excellent service. You will serve as a point of contact, providing product and service information, and problem-solving assistance. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.ResponsibilitiesRespond to customer inquiries through various channels, including email, phone, and social mediaProvide accurate and up-to-date information about products and servicesAddress customer complaints and issues in a timely and professional mannerFollow up with customers to ensure their satisfaction with our products and servicesMaintain accurate and organized records of customer interactions and transactionsCollaborate with other departments to resolve complex customer issuesIdentify opportunities to improve customer service processes and proceduresRequirementsHigh school diploma or equivalentStrong written and verbal communication skillsExcellent problem-solving and decision-making skillsAbility to multitask and manage time effectivelyExperience in a customer service or customer-facing role preferredProficient in Microsoft Office Suite or similar softwareAbility to work weekends and evenings as needed Powered by Webbtree