Customer service professional

DescriptionOur company is currently seeking a highly motivated and detail-oriented Customer Service Professional to join our team. As a customer service representative, you will be responsible for managing incoming calls and emails from customers, as well as providing them with solutions to their inquiries and concerns. You will work closely with other members of the team to ensure that customers receive a positive experience and their issues are addressed in a timely and effective manner. The ideal candidate is someone who is passionate about providing excellent customer service and has a positive attitude towards resolving customer issues.ResponsibilitiesManage incoming calls and emails from customersProvide professional and concise responses to customers inquiries and concernsMaintain detailed records of customer interactionsCollaborate with other members of the team to resolve customer issuesIdentify opportunities to improve customer service processes and proceduresMeet or exceed customer service performance metricsContinuously improve product knowledge to better assist customersRequirementsMinimum 2 years of customer service experienceExcellent verbal and written communication skillsStrong problem-solving abilityAbility to work independently and in a team environmentAttention to detail and high level of accuracyAbility to multitask and manage time effectivelyProficient in Microsoft Office suite and other computer applications. Powered by Webbtree