Customer service advocate

DescriptionAs a Customer Service Advocate, you will be the primary point of contact between our company and our clients. You will serve as an expert on our products and services, answering inquiries and resolving issues in a timely and professional manner. In addition to providing excellent customer service, you will also be responsible for identifying potential sales opportunities and relaying feedback to the appropriate departments.ResponsibilitiesRespond promptly to customer inquiries via phone, email, or chatResolve customer issues with efficiency and professionalismIdentify, research, and resolve customer complaints using available resourcesGather and relay customer feedback to the appropriate departmentsEducate customers on our products and servicesIdentify and capitalize on potential sales opportunitiesMaintain accurate and detailed customer service recordsRequirementsHigh school diploma or equivalent; associate s or bachelor s degree preferredProven track record of providing exceptional customer serviceStrong verbal and written communication skillsAbility to work independently and as part of a teamProficiency with Microsoft Office Suite and customer service softwarePrior experience in a customer-facing roleAbility to remain calm and professional in high-stress situations Powered by Webbtree