Customer service representative

DescriptionWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for answering customer inquiries, resolving complaints and providing product information to customers in a timely and professional manner. The ideal candidate is a people person who enjoys helping others and has excellent communication skills.ResponsibilitiesRespond to customer inquiries via phone, email or in-personResolve customer complaints in a polite and professional mannerProvide product information to customersProcess orders, forms, and requestsKeep records of customer interactions and transactionsFollow communication procedures, guidelines and policiesProperly escalate unresolved issues to appropriate internal teamsRequirementsHigh school diploma or equivalentExcellent communication skills, both verbal and writtenAbility to multitask, prioritize and manage time efficientlyStrong problem-solving and decision-making skillsAbility to handle stressful situations with calmness and professionalismProficient in Microsoft Office and basic computer skillsPrior experience in customer service or relevant field is preferred. Powered by Webbtree