Virtual office assistant full time remote

Company Profile Note: After applying check your email inbox or spam folder for next steps. The Virtual Office Assistant is responsible for helping in all areas of the business, from customer service to operations support. This person will get the opportunity to work directly with all departments and be a part of a fast-moving business.NB: Candidates will have a schedule meeting with our lead hiring manager, Mr Harry Anderson. It will take up to 30-40 minutes through Telegram Messenger Chat App, have it installed on your phone, then add and message the hiring manager by searching for this username OfficeHrDeskRoles ResponsibilitiesAnswer main business line and listen to voicemails. These could be from existing or potential clients, as well as patients. Transfer to other team members and create Zendesk tickets accordingly.Review and assign incoming Zendesk tickets to groups or team membersAnswer online chat questions and/or create Zendesk tickets accordinglyEnsure tickets are being completed/closed in a timely mannerAssist streamlining use of ZendeskAssist in completing orders for Remote Patient Monitoring DevicesBe available for ad hoc requests per department needsExperienceExcellent customer service and interpersonal skillsSelf-starter with ambition to learn new thingsAbility to work efficiently and can quickly adjust as needed in a task-based environmentGood organization skillsExperience with CRMsExperience with Microsoft Office tools or something similar (Word, Excel, PowerPoint, etc.) Powered by Webbtree