Call center representative

DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and concerns. The ideal candidate has excellent communication skills, is able to multitask, and enjoys assisting others. If you thrive in a fast-paced and dynamic environment, this could be the perfect opportunity for you!ResponsibilitiesHandle incoming calls from customers and address their inquiries and concernsMake outbound calls to customers for follow-ups or to provide information as neededEnsure customer satisfaction by providing prompt and efficient serviceMaintain accurate records of customer interactions and transactionsIdentify and escalate priority issues to the appropriate team membersStay updated on product knowledge and company policies to provide accurate information to customersComplete call logs and reports as necessary and contribute to team goals and targetsRequirementsHigh school diploma or equivalentPrevious customer service or call center experience preferredExcellent communication and listening skillsAbility to multitask and navigate through computer systems efficientlyStrong problem-solving skills and ability to remain calm under pressureProficient in using Microsoft Office applications and other relevant softwareAvailability to work flexible schedules, including evenings, weekends, and holidaysDemonstrated ability to handle difficult customers and provide effective solutions Powered by Webbtree