Work from home jr customer service rep remote

Company Profile Note: After applying check your email inbox or spam folder for next steps. As a remote Customer Service Representative (CSR), you will work from your home while holding yourself accountable for your success and proactively supporting our customers. Successful colleagues in this role are confident decision makers, enjoy problem solving, have technical proficiency, love working within a virtual setting, and have a passion for providing outstanding assistance to their customers via inbound and outbound phone calls, email and live chat. A Day in the Life: Provide support to our customers by processing orders, requests for pricing, product availability, order status, delivery, and billing questions.Resolve customer complaints and call out issues as appropriate with the goal of first contact resolution.Answer product or service inquiries, troubleshoot and support our customers in facilitating communication for technical assistance.Follow established performance metrics including but not limited to quality standards, after call work (ACW), adherence (ADH) and follow-up on all actions.Assist in working to increase revenue by offering substitutes and/or alternative products where applicable. Compensation and Benefits: We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, and an internet reimbursement policy. We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes: A choice of national medical and dental plans, and a national vision plan. A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA). At least 120 hours paid time off (PTO), 10 paid holidays annually, and paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) Retirement and savings programs, such as our competitive 401(k) plan. Powered by Webbtree