Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies nega
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around
Requirements: typedisc: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with international calling experience : Good comprehension and writing skills : Must poss
Requirements: typedisc: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with 6+ months of international calling experience : Ability to work independently : Adhe
Requirements: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with 6+ months of international calling experience : Good comprehension and writing skills : Must p
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.
Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English and possess
Roles and Responsibilities: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. : Activities include recognition
Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We car
In this role, you will be responsible for: Analyzing operations data and devising data driven action items for delivery excellence Leads improvement initiatives. Reviews structured problems, selects and applies standards
About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded
About our client:Our client is a world-class construction consultancy, paired with hands-on commercial experience. They increase the certainty in their clients’ investments through cost, schedule, risk, and project manag
About our client:Our Client operates in the Manufacturing Industry, with its headquarters rooted strongly in India. It provides employment to more than 5,000 people in the country. Their core business is to provide innov
About our client:Our client is a world-class integrated petrochemical plant producing high-density and medium-density polyethylene, 1-hexene and other products, using state-of-the-art technology. They have a production d
About our client:Our Client operates in the Automation Machinery Manufacturing Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 15 countries, providing employment to
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