Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.
Requirements : - Min 2:3 years of relevant experience in a technical support role and 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 and 10- Knowledge of identifying and trouble
Positions General Duties and Tasks In these roles you will be responsible for: stylemargin:bottom:11.0px: : Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. : Resp
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