Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.
We are onboarding customers to RTMS (Remedy Ticketing tool : BMC Helix) and associates would be asking data configuration addition, changes, and deletions. This role would require associates to touch configuration founda
Around 86 percent of the Indian students face increased levels stress and anxiety after their...
Did you know that every year more than 3 lakh students travel overseas for undergraduate courses?...
With the Indian government expanding their financial services to Tier 2, 3 and 4 cities, the...