Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies nega
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.
We are onboarding customers to RTMS (Remedy Ticketing tool : BMC Helix) and associates would be asking data configuration addition, changes, and deletions. This role would require associates to touch configuration founda
Responsibilities: :Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring. :Sets and communicates
Requirements: typedisc: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with international calling experience : Good comprehension and writing skills : Must poss
Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English and possess
We are looking for a Frontend Engineer for one of our esteemed Clients for NoidaLocation. RESPONSIBILITIES: Obsess about code quality and readability. Remain updated on new and evolving client:side technologies, their ap
Location: Noida (WFO- Work From Office) 1. Notice Period – 10 days Name of Position Solution Architect Location of posting Qualification AcademicAny Engineering Graduate Technical Certification(If any) Required Skill Se
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We a
Job Role: As a PHP developer, you will be responsible for both backend and frontend development on PHP frameworks like Laravel, Codeigniter CMS like Wordpress/Magento, etc with the added knowledge of theming and plugins/
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