Detailed roles and responsibilities: - Senior Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.
We are onboarding customers to RTMS (Remedy Ticketing tool : BMC Helix) and associates would be asking data configuration addition, changes, and deletions. This role would require associates to touch configuration founda
Tableau Developer Responsibilities Recognize business requirements and devise a solution to meet data requirements Migrate dashboards to Tableau: For SBS OE, migrating all Revenue and Program performance dashboards as we
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our
Positions General Duties and Tasks In these roles you will be responsible for: stylemargin:bottom:11.0px: : Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. : Resp
Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies nega
Min 1:2years of relevant experience in a technical support role. - Working Knowledge of Operating Systems such as Windows 7 and 10- Knowledge of identifying and troubleshooting issues related to System Configuration, Sof
Requirements : - Min 1:3 years of relevant experience in a technical support role and 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 and 10- Knowledge of identifying and trouble
Requirements : - Min 2:3 years of relevant experience in a technical support role and 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 and 10- Knowledge of identifying and trouble
Requirements: typedisc: : Helpdesk Associate at Grade:4 position in Service Desk : Must be a Graduate. : Good communication skills with international calling experience : Good comprehension and writing skills : Must poss
Job description: typedisc: : Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. : Typically, the associate level
Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English and possess
In our always on world, we believe its essential to have a genuine connection with the work you do. We are looking for exceptionally dedicated, forward:thinking, and driven people. If you would like to be part of a team
Job Role: As a PHP developer, you will be responsible for both backend and frontend development on PHP frameworks like Laravel, Codeigniter CMS like Wordpress/Magento, etc with the added knowledge of theming and plugins/
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